At NewAge Software & Solutions, we pride ourselves on offering you eFreight Suite that is very easy to use. We know that many of our customers dive right into eFreight Suite without ever consulting the documentation. However, as with any great product, there are many features that you might never find on your own due to the depth and breadth of the software.

We provide online help option to all the eFreight Suite users via Package and will be the first level of support (via FAQ Screen and video’s) to end user.

The eFreight Suite online help provides you with:

• A description of the functionality within the software.


• Step-by-step instructions for multi-step processes.


• Tips and suggestions for getting the most out of eFreight Suite.

• Instance support with required FAQ and respective help video’s.


• Added services like link to Ticketing system.


• Online resource can be like having instructions, one that is available 24/7.


• New/upcoming feature updates and solution for most common FAQ’s.


• Information that is needed can be taken instantly.


• Frequently accessed FAQ’s will be counted for and permanent solutions will be provided (like Video help).

If you would like to make a comment or raise questions related to online help features, you can simply e-mail us at customercare@efreightsuite.com . We are always trying to improve the online help features, so we are very happy to receive your feedback.